Pre-sale Q&A
Are these cups and saucers really handmade?
Yes, each cup and saucer set is crafted by skilled artisans using traditional techniques. This means no two sets are exactly alike, giving you a truly unique piece.
What makes your products special?
Our products are not only functional but also works of art. They feature unique designs and are made with high-quality ceramic materials, ensuring durability and beauty.
Do you offer custom designs?
Absolutely! If you have a specific design in mind, please contact us to discuss your custom order. Our artisans can create a one-of-a-kind piece just for you.
Can I use these cups and saucers in the microwave or dishwasher?
While our ceramics are durable, we recommend hand washing to preserve the intricate designs and prolong the life of your set. For best results, avoid microwave use.
Are your products food-safe?
Yes, all our cups and saucers are glazed with non-toxic, food-safe materials. They are safe for everyday use.
How do I know the size of the cups and saucers?
The dimensions of each cup and saucer are listed on the product page. If you need more detailed information, feel free to reach out to us.
After-sales Q&A
What if I receive a damaged item?
We take great care in packaging each order, but accidents can happen. If you receive a damaged item, please contact us within 48 hours of delivery. We'll work with you to resolve the issue promptly.
How long does it take to ship my order?
Each product must be manually inspected and packaged before shipping.
Delivery Time= Processing Time + Shipping Time
Processing Time
Processing time differs from product to product.
General Products: 3-5 business days.
Customized Products : 4 weeks (1 week to draw model + 3 weeks to make)
Shipping time will vary depending on your country and the shipping route you choose. Please check the shipping information.
Can I return the items if I'm not satisfied?
- For General Products: 30-day return & exchange policy
- For Custom Products: Non-Refundable & Non-Exchange
Please refer to our return and exchange policy for more details.
About Custom
Are my photos good enough?
Better photo makes better product! For best results, make sure:
1. Take and upload clear original pictures. The highest resolution possible (recommended 2000px)
2. Your pet(s) is within frame. Get the entire face and body of your pet
3. Photos were taken in good light (daytime)
Can I see the artwork before it gets printed?
Absolutely yes! All customers get to preview their artwork and request one FREE change before printing.
PS: To ensure production efficiency, if you want to change the model, please reply to us within 48 hours after receiving the email.
How do I ensure that the customized work is what I want?
1. Upload clear pet pictures as required;
2. All products are customized according to customer requirements. Please promptly note any specific details or special requests in the additional description box.
3. If there are no specific requirements for details, the artist will help you design them.
Contact Information
Sitipot believe in delivering excellent customer service and we are dedicated to satisfying our customers. If you have any questions, comments or suggestions, feel free to contact us!
